Under what circumstances will I be compensated if I cancel my trip? Most airlines and hotels are now providing flexible cancellation arrangements and/or travel credits.If your travel was booked before the government advice was issued and as a result you cannot travel, the insurer may be able to compensate as explained below. In the first instance, you should always contact your airline or travel provider to postpone your trip or arrange a refund or travel credit. I need to cancel or change my travel plans. However, if you travel against this advice and take a non-essential trip, we will only provide cover during your trip for medical or other events not related to COVID-19, subject to Terms and Conditions. If the government advises travel restrictions due to COVID-19 (for example, only essential travel allowed) and you choose to travel against this advice then your travel insurance will not cover medical, quarantine or other costs that directly or indirectly relate to COVID-19. You can also send email enquiries should I do if my travel service provider does not cancel my trip? You can make a claim online at any time – please visit (If you experience any issues using Internet Explorer, you may need to access this link via Chrome) If you are not able to recover from your travel provider, please submit a claim along with the original and amended itineraries as well as any relevant documents. If your travel is cancelled or disrupted, we recommend that you first consider if you have any rights to seek a refund from your travel agent or the travel service provider or if you are able to make alternate travel arrangements based on existing bookings. What should I do if I need to make a claim? The guidance is as accurate and up-to-date as possible but the final decision/assessment of individual claims is made by the insurer. Card Members must be at least 18 years of age to enter without a parent or guardian.The below general information is intended to give guidance and reassurance to Cardmembers whose Cards include travel medical and trip cancellation insurance benefits in relation to the COVID-19 pandemic. Please refer to the reception desk at The Centurion ® Lounge for availability and applicable charges.Įntry is subject to space availability. Complimentary access is offered to Card Member’s children aged 17 years or younger.Ĭard Members wishing to bring additional guests into the lounge will be subject to a charge that is to be processed on the Card Member's American Express Card. The two entries may be used by the Primary Card Member, an Additional Card Member or a guest travelling with a Card Member. Elevate your next international travel experienceĪccess to The Centurion ® Lounge is exclusive to eligible Card Members as outlined belowĪmerican Express Centurion ®, American Express ® Platinum, American Express ® Business Platinum and American Express® Corporate Platinum Card Members have unlimited access to The Centurion® Lounges for each American Express Card Account and are entitled to bring children 17 years of age or younger and up to two guests into the lounge.Īll other eligible Card Members as outlined below are entitled to a total of two entries per calendar year (1 January to 31 December).
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